Terms and Conditions

Menace Casino & Sportsbook – Terms and Conditions

These Terms and Conditions (“Terms”) govern your use of the Menace Casino & Sportsbook website and all related products and services made available through the platform (“Services”). By creating an account, making a deposit, placing a bet or using any part of the site, you confirm that you have read, understood and agreed to these Terms.

If you do not agree with any part of these Terms, you must not register, deposit or use the Services. We recommend that you print or save a copy of this document for future reference.

1. Operator, License and Legal Framework

Menace Casino & Sportsbook (“Menace”, “we”, “us”, “our”) is operated by UNOCOMPAÑIA S.R.L., a company registered and operating under applicable laws and licensed by the autonomous Island of Anjouan (Union of the Comoros). The platform is offered in accordance with relevant remote gaming regulations and internal compliance policies designed to promote fair, secure and responsible entertainment.

By using Menace, you acknowledge that online gambling may be restricted or regulated in your jurisdiction and that it is your responsibility to ensure that accessing and using our Services is legal where you live.

2. Acceptance of Terms

These Terms form a binding agreement between you and Menace from the moment you:

Tick the “I agree” box during registration; or
Access or use the Services in any way (including logging in, depositing, betting or playing games).

Menace may update or amend these Terms from time to time. When changes are made, the updated version will be published on the website with a revised “last updated” date. Continued use of the Services after changes have been posted constitutes your acceptance of the updated Terms.

3. Eligibility and Player Responsibility

To register and use the Services, you must:

Be at least 18 years old, or above the minimum legal age for gambling in your jurisdiction, whichever is higher.
Be legally allowed to participate in online gambling under the laws and regulations of the country or region where you reside.
Register the account in your own name and act on your own behalf, not for any third party.
Provide accurate, complete and up-to-date personal information.

You are solely responsible for:

Ensuring that your use of the Services is lawful in your jurisdiction.
Keeping your login credentials (username, password and any additional security methods) safe and confidential.
All activity carried out through your account, whether or not it was authorised by you.

4. Account Registration and Verification (KYC)

To access real-money games and betting, you must complete the registration process and provide all information requested by Menace. We may ask you to verify your identity, age and address by submitting documentation such as:

A valid government-issued photo ID or passport.
Proof of address (for example, a utility bill or bank statement).
Proof of payment method ownership (for example, a masked card statement or e-wallet screenshot).

Menace reserves the right to:

Refuse to open an account or close an existing account at our discretion, subject to regulatory requirements and fair treatment principles.
Delay or withhold withdrawals until verification checks have been completed.
Suspend an account where information appears inaccurate, incomplete, or linked to fraudulent or unlawful activity.

5. Deposits, Withdrawals and Payments

Menace supports a range of payment options, which may include cards, e-wallets, bank transfers and other available methods as shown in the cashier section of your account. Availability depends on your location and currency.

5.1 Deposits

Deposits must be made using payment methods registered in your own name.
Funds credited to your Menace balance are intended solely for use on the platform and do not accrue interest.
We may apply minimum and maximum deposit limits depending on the payment option, currency and account status.

5.2 Withdrawals

Where possible, withdrawals will be processed via the same method used for deposits, subject to technical and regulatory constraints.
Additional verification may be required before withdrawals are approved.
Processing times depend on internal approval, payment provider performance and banking procedures.

5.3 Currency and Fees

Your main account currency is displayed in your profile. If your payment method operates in a different currency, your bank or provider may apply conversion fees or exchange rates outside of Menace’s control.

6. Bonuses, Promotions and Loyalty

From time to time, Menace may offer welcome bonuses, reload promotions, free spins, risk-managed bets, loyalty rewards or other incentives (“Bonuses”). All Bonuses are subject to specific terms, which are displayed in the promotion description or your account area.

By claiming or activating any Bonus, you agree to the associated conditions, which may include (but are not limited to):

Wagering requirements on bonus funds and/or winnings.
Maximum bet limits when playing with an active bonus balance.
Game contribution rules that define how different games count towards wagering.
Expiry dates for bonuses, free spins or promotional tokens.

Menace reserves the right to:

Modify, suspend or cancel promotions for operational or regulatory reasons.
Withhold or revoke bonuses if they are abused, misused or claimed in violation of the terms.

7. Casino Games – Rules and Outcomes

Menace offers a range of online casino games provided by licensed and recognised software suppliers. These include slots, table games, live dealer titles and specialty games.

Random number generator (RNG) games are designed to produce unpredictable results within the rules and paytables defined by each game.
Live casino games are run by real dealers in studio environments and follow the rules described in each table’s information section.
By choosing to play any game, you agree to the rules, payout tables and mechanics shown in the game interface.

In the event of discrepancies between the result displayed in the game client and the game server, the result recorded on the server will be considered the official outcome.

8. Sportsbook – Betting Rules

The sportsbook section of Menace allows you to place bets on various sports, leagues and events. By placing a bet, you confirm that you have reviewed and accepted the applicable betting rules.

Bet settlement is based on the official results and statistics provided by recognised bodies or data sources.
Menace may void or adjust bets in cases of obvious error, cancelled events or rule-specific scenarios as outlined in the detailed sportsbook rules.
Some markets may be subject to maximum payout limits or specific settlement conditions.

You are responsible for checking your bet slip and ensuring all selections and stake amounts are correct before confirming your bet.

9. Responsible Gaming

Menace supports responsible gaming and encourages players to approach gambling as a form of entertainment, not a way to generate income. We recommend that you:

Set clear limits on how much time and money you are willing to spend.
Never chase losses or play with funds you cannot afford to lose.
Use the available tools in your account to help manage your activity, where such tools are offered.

If you feel that gambling is becoming problematic, you should immediately take a break and seek assistance from recognised support organisations in your region. Details and external links can be found in the Responsible Gaming section of the Menace website.

10. Prohibited Activities

You agree not to use Menace for any unlawful or improper purpose. Prohibited activities include, but are not limited to:

Opening multiple accounts in your own name or using the identity of others.
Using stolen, cloned or unauthorised payment methods.
Attempting to manipulate games, betting markets, software or outcomes.
Participating in collusion, fraud, money laundering or any other criminal activity.
Sharing your account details with third parties or allowing others to play on your behalf.

Menace may suspend or close accounts and, where appropriate, void bets or confiscate balances linked to prohibited activities, in line with regulatory obligations and internal policies.

11. Verification, AML and Security Checks

To comply with anti-money laundering (AML), counter-terrorist financing and other regulatory requirements, Menace may conduct periodic checks on your account, transactions and activity.

We may request additional documentation or information at any time.
We may suspend deposits, withdrawals or gameplay while checks are in progress.
We may report suspicious activity to relevant authorities where required by law.

12. Dormant and Closed Accounts

An account may be treated as dormant if you do not log in or use it for a prolonged period. Menace may apply internal rules regarding dormant accounts, in line with applicable regulations. These may include:

Notifying you by email or other channel before any change in status.
Restricting access, subject to verification if you return after a long period of inactivity.

You may request to close your account at any time by contacting customer support. Menace may also close accounts in accordance with these Terms and applicable law.

13. Technical Issues, Errors and Disconnections

Menace aims to provide a stable and reliable platform, but technical issues may occasionally occur due to connectivity, hardware, software or third-party service interruptions.

If a game or bet is disrupted by a technical fault, Menace will handle the situation according to the rules of the affected game or market.
In the event of an obvious error in odds, markets, game functioning or account balance display, Menace reserves the right to correct the error and adjust outcomes accordingly.

We recommend that you log out when not using your account and ensure you have a stable connection before participating in live games or in-play betting.

14. Intellectual Property

All content, trademarks, logos, graphics, game assets, software and other materials displayed on Menace are owned by or licensed to the operator and its partners. You may not copy, modify, distribute, reverse engineer or use any part of the website or Services for commercial purposes without prior written permission.

15. Limitation of Liability

To the fullest extent permitted by law, Menace is not liable for:

Losses arising from your failure to comply with these Terms.
Losses caused by third-party service providers, internet connectivity or hardware failures.
Indirect, incidental or consequential damages related to the use of the Services.

Nothing in these Terms excludes or limits any liability that cannot be excluded under applicable law.

16. Complaints and Dispute Resolution

If you have a question or concern about your account, a game result, a bonus or any other aspect of the Services, you should first contact Menace customer support using the available channels on the website.

Provide as much detail as possible (time, game, bet ID, transaction reference, screenshots where appropriate).
Menace will review your complaint and aim to respond within a reasonable timeframe.

Where required by regulation, you may also have the option to escalate unresolved disputes to an independent body or regulator. Information about any such process will be provided in the dedicated Complaints or Responsible Gaming sections of the site, if applicable.

17. Amendments to These Terms

Menace may update these Terms to reflect changes in regulation, internal policies, product features or technical improvements. When changes are made, the updated version will be published on the website.

It is your responsibility to check the Terms periodically. If you continue to use the Services after changes take effect, you are deemed to have accepted the revised Terms.

18. Governing Law

These Terms and any disputes related to your use of the Services are governed by the laws applicable to the licensing jurisdiction of Menace, without prejudice to any mandatory consumer protection rules that may apply in your country of residence.

19. Contact and Support

If you have any questions about these Terms, your account or any aspect of the Menace platform, please contact customer support via the channels listed in the “Support” or “Contact” section of the website. The support team is available to assist with:

Account and verification questions.
Deposits, withdrawals and transaction inquiries.
Technical issues and suspected errors.
Responsible gaming tools and account controls.

By continuing to use Menace Casino & Sportsbook, you confirm that you have read, understood and agreed to these Terms and Conditions.